Orders & Shipping Questions
How can I check if my order or an item is on backorder?
If your order has not shipped after nine business days or only certain items have been sent, some items may be on backorder. To verify, you can contact our Customer Care team. If you placed your order through a consultant, they can also assist you in
What should I do if I placed an order through a retailer (Amazon, Costco, HomeGoods, HSN, Macy's, Target, and Kroger) and have an issue with missing, damaged, or incorrect items?
Since each retailer manages its own orders, you will need to contact them directly for assistance. While we supply the products and can support you with specific product-related questions and information, they handle all order-related inquiries.
Why didn’t my payment go through?
If your payment was declined, please verify that the billing information entered (e.g., card number, expiration date, CVV and billing address) matches the details on file with your bank. Additionally, ensure your card has sufficient funds or credit a
Can I modify the address on my order?
Once an order has been submitted, no modifications can be made, including changes to the shipping address, ordered items, or contact information. If the address is incorrect, we recommend calling us as soon as possible to request a cancellation. If t
What should I do if my shipping address is not accepted?
First, check if the address appears differently on online maps and try entering it in an alternate format. If the issue persists, please contact us with the address details so we can review it internally.
What can I do if my billing address is not accepted?
Ensure the billing address is entered exactly as it appears in your bank records. If the issue continues, we recommend contacting your bank directly for confirmation.
What happens if an item is out of stock and cannot be fulfilled?
Either a credit voucher will be provided, or a refund will be issued to the original form of payment if an item is no longer available and there is no comparable substitute or alternative color.
Can I request a refund for my backordered or substituted item?
If backordered, the order/item can always be canceled before shipping. If you already received a substitution and would like a refund, please follow our return policy.
How can I request a cancellation for an order?
To request a cancellation, please call our customer care line as soon as possible. Once an order has begun packaging, it can no longer be canceled, and a return would be required for a refund.
What should I do if my order was canceled but I haven’t received a refund?
Refunds typically post within 3–5 business days after processing. If you do not see it reflected after this timeframe, please feel free to contact us for further review or reach out to your bank to check your statement.
My order was canceled, but I didn’t request it. How can I get more information?
Please contact our customer care team for further details if you did not request a cancellation but your order appears as canceled or you received a cancellation notification.
My package or item arrived damaged. What should I do?
If you received a damaged item or package, please contact our customer care team to request a replacement. Photos may be required. Please note that we can only assist with damages that occurred during shipping, not after delivery.
What if I believe the damage was caused by mishandling from the delivery driver?
If you suspect the damage was due to mishandling by the carrier, or if you regularly receive packages in bad conditions, we recommend reaching out to your local carrier office to report the issue.
I received a package but didn’t check it during delivery. I just noticed damaged items, can I still report them?
We recommend inspecting all packages immediately upon delivery to address any issues. Damaged, missing, or incorrect items must be reported within 7 days of delivery for proper resolution.
How do I track my order in the Tupperware app?
To track your order in the Tupperware app, simply log in to your account and navigate to the "My Orders" section. You can find the tracking number for your order and follow its progress. You may also receive email updates on your shipment's status.
What happens if the color of the items I receive does not match the images shown on the website/Catalog/Flyer?
Please note that colors may vary slightly due to lighting conditions, screen settings, or manufacturing differences. In some cases, if the item you ordered is out of stock or unavailable, substitutions may occur based on availability Returns & Exchan
Why is my payment not going through even though my card details are correct?
Payment issues can occur for a variety of reasons, such as insufficient funds, bank restrictions, or security blocks placed by your card issuer. We recommend contacting your bank or card issuer first to ensure there are no holds or blocks on your acc