Tupperware US

If your payment was declined, please verify that the billing information entered (e.g., card number, expiration date, CVV and billing address) matches the details on file with your bank. Additionally, ensure your card has sufficient funds or credit available. If the issue persists, we recommend contacting your bank or card issuer for further assistance. You may also try using an alternate payment method to complete your order.

Why didn’t my payment go through?

Orders & Shipping Questions

How can I check if my order or an item is on backorder?

What should I do if I placed an order through a retailer (Amazon, Costco, HomeGoods, HSN, Macy's, Target, and Kroger) and have an issue with missing, damaged, or incorrect items?

Can I modify the address on my order?

What should I do if my shipping address is not accepted?

What can I do if my billing address is not accepted?

What happens if an item is out of stock and cannot be fulfilled?

Can I request a refund for my backordered or substituted item?

How can I request a cancellation for an order?

What should I do if my order was canceled but I haven’t received a refund?

My order was canceled, but I didn’t request it. How can I get more information?

My package or item arrived damaged. What should I do?

What if I believe the damage was caused by mishandling from the delivery driver?

I received a package but didn’t check it during delivery. I just noticed damaged items, can I still report them?

How do I track my order in the Tupperware app?

What happens if the color of the items I receive does not match the images shown on the website/Catalog/Flyer?

Why is my payment not going through even though my card details are correct?

What is Tupperware's return policy?

How long does it take to process a return?

Does Tupperware offer return labels?

How do I return a product?

Returns & Exchanges

How to Submit a Tupperware® Warranty Claim

How to Find Your Tupperware® Mold Number

Overview of Tupperware® Warranty Types

What’s Not Covered Under the Tupperware® Warranty

Do products purchased from a retailer still qualify for warranty?

Does the Warranty Program Cover Tupperware Items Damaged in Natural Disasters?

What happens to my warranty now that Tupperware is no longer operating in my country?

What Happens After a Warranty Claim is Approved?

Premium Product Warranty Exclusions

Warranty

Are Tupperware products BPA free?

How do I clean my Tupperware?

Are Tupperware products dishwasher safe?

Can you recycle Tupperware?

Care & Cleaning

What happens if an item I ordered is oversold?

Will I be refunded automatically if my order is canceled?

Will I get a refund if my order is partially fulfilled due to out-of-stock items?

How long does it take to receive a refund?

How do I know if a product is oversold?

Can I get a refund if an item I purchased goes on sale after my order?

What should I do if I experience an injury or property damage related to a Tupperware product?

Refunds & Payments

How can I verify if a retailer is legitimate?

How can I host a Tupperware party or purchase from one?

What are the benefits of hosting a Tupperware Party?

What options do I have for hosting a Tupperware party?

In which countries is Tupperware still operating, and will it be available in other countries again?

Can I purchase Tupperware products while located in another country?

General Questions

Why didn’t my payment go through?Updated 2 months ago